grand-wave

Introduction

This Privacy Policy explains how grand-wave collects, uses, stores, and protects your personal information when you use our website or engage our services.

We are committed to protecting your privacy and handling your data in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Information We Collect

We collect and process the following types of personal information:

Contact details including name, email address, and postal address
Information about your benefits or pension circumstances that you provide during consultations
Financial information relevant to your claims
Correspondence between you and our consultants
Technical data including IP address, browser type, and device information when you visit our website

How We Use Your Information

We use your personal data for the following purposes:

Providing legal consultation services for benefits and pension claims
Communicating with you about your case
Maintaining records of our professional advice and services
Complying with legal and regulatory obligations
Improving our website and services
Responding to your inquiries and requests

Legal Basis for Processing

We process your personal data based on:

Contract performance: to provide the services you have requested
Legitimate interests: to operate our business effectively and improve our services
Legal obligation: to comply with regulatory requirements and legal processes
Consent: where you have given explicit permission for specific processing activities

Data Sharing and Disclosure

We may share your information with:

Government departments and agencies when necessary for your benefits or pension claims
Professional advisors including legal counsel and auditors
Service providers who assist us in delivering our services, under strict confidentiality agreements
Law enforcement or regulatory authorities when legally required

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, typically for the duration of our professional relationship plus six years following case closure, in accordance with legal and regulatory requirements.

After this period, we will securely delete or anonymize your information unless we are legally required to retain it for longer.

Your Rights

Under data protection law, you have the following rights:

Right to access: request copies of your personal data
Right to rectification: request correction of inaccurate information
Right to erasure: request deletion of your data in certain circumstances
Right to restrict processing: request limitation of how we use your data
Right to data portability: receive your data in a structured, commonly used format
Right to object: object to processing based on legitimate interests
Right to withdraw consent: where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, secure storage systems, and restricted access to personal information.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. For detailed information about our use of cookies, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised date.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

grand-wave
142 Kingsland Road
London, E2 8DY
United Kingdom
Email: [email protected]

Supervisory Authority

If you believe we have not handled your personal data appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection matters.