grand-wave

Acceptance of Terms

By accessing and using the grand-wave website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree to these terms, you should not use our website or services.

These terms constitute a legally binding agreement between you and grand-wave.

Service Description

grand-wave provides legal consultation services related to benefits claims, pension applications, and social welfare entitlements in the United Kingdom.

Our services include but are not limited to:

Assessment of eligibility for various benefits and pensions
Assistance with application preparation and submission
Guidance on appeals and mandatory reconsiderations
General consultation on welfare rights and entitlements

Professional Relationship

Engagement of our services creates a professional client relationship. This relationship is governed by:

These Terms of Use
Our Privacy Policy and GDPR compliance statement
Any written service agreement or engagement letter
Applicable professional standards and regulations

Scope of Advice

The information provided on this website is for general informational purposes only and does not constitute formal legal advice. Specific advice tailored to your circumstances will only be provided through formal consultation arrangements.

Our consultations are based on information you provide. We cannot guarantee specific outcomes, as benefits and pension decisions ultimately rest with the relevant government departments and assessment authorities.

Client Responsibilities

As a client, you agree to:

Provide accurate, complete, and truthful information about your circumstances
Disclose all relevant facts that may affect your claim or application
Respond promptly to requests for additional information or documentation
Inform us immediately of any changes to your circumstances
Pay agreed fees in accordance with our payment terms
Notify us of any deadlines or time-sensitive matters

Fees and Payment

Service fees are quoted in British Pounds Sterling and are payable as agreed in your service arrangement. Payment terms will be confirmed before work commences.

Fees quoted on this website are indicative and may vary based on the complexity of your case. We will provide a clear fee estimate before beginning substantive work.

Additional charges may apply for:

Extensive research or complex cases requiring additional time
Urgent or expedited services
Third-party costs such as obtaining medical records or expert reports
Tribunal representation or extended advocacy work

Any additional charges will be discussed and agreed upon with you in advance.

Limitation of Liability

To the fullest extent permitted by law, grand-wave shall not be liable for:

Decisions made by government departments, assessment providers, or tribunals
Delays in processing caused by third parties
Outcomes resulting from incomplete or inaccurate information you provide
Indirect, consequential, or special damages arising from use of our services

Our total liability in connection with our services shall not exceed the fees paid by you for those specific services.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be legally excluded or limited.

Confidentiality

We maintain strict confidentiality regarding all client information, subject to:

Legal obligations to disclose information to authorities
Your explicit consent to share information
Necessary disclosures to third parties involved in your claim (e.g., government departments)
Professional standards requiring disclosure in specific circumstances

Intellectual Property

All content on this website, including text, graphics, logos, and software, is the property of grand-wave or our licensors and is protected by copyright and other intellectual property laws.

You may view and print pages from this website for your personal use, but you may not:

Reproduce, duplicate, or copy material for commercial purposes
Modify or create derivative works from website content
Remove copyright or proprietary notices
Redistribute content without written permission

Website Use and Restrictions

You agree not to:

Use the website for any unlawful purpose
Attempt to gain unauthorized access to our systems
Introduce viruses, malware, or other harmful code
Engage in any activity that disrupts or interferes with the website
Collect or harvest information about other users
Use automated systems to access the website without permission

Termination of Service

Either party may terminate the professional relationship by providing written notice. Upon termination:

You remain responsible for fees incurred up to the termination date
We will provide you with copies of your file upon request
We will cease active work on your matter
Our confidentiality obligations continue

We reserve the right to terminate our services immediately if:

You provide false or misleading information
You fail to pay agreed fees
Continuing representation would violate professional obligations
A conflict of interest arises

Disclaimer of Warranties

This website and our services are provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

The website will be uninterrupted or error-free
Defects will be corrected
The website or servers are free from viruses or harmful components
Information on the website is complete, accurate, or current

Third-Party Links

Our website may contain links to third-party websites for your convenience. We do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party sites.

Access to third-party sites is at your own risk, and you should review their terms and policies before use.

Indemnification

You agree to indemnify and hold harmless grand-wave, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

Your breach of these Terms of Use
Your violation of any law or regulation
Your violation of the rights of any third party
Your use of our services or website

Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any written service agreement, constitute the entire agreement between you and grand-wave regarding use of our website and services.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website with an updated revision date.

Your continued use of the website or services after changes are posted constitutes acceptance of the modified terms.

Contact Information

If you have questions about these Terms of Use, please contact us:

grand-wave
142 Kingsland Road
London, E2 8DY
United Kingdom
Email: [email protected]